Introduction...
As one of the leading Insurance & Investment companies in Namibia. Old Mutual (Namibia) Limited takes pride, passion and commitment in continuous development and improvement of its employees. Be part of a high performance culture in the following position: Personal Lines Claims Negotiator.
Minimum Requirements...
- Namibian
Citizenship;
- Grade
12, more than 25 points;
- 1- 2
Years' experience in personal negotiating field;
- Relevant
short term insurance qualification will be an added advantages e.g. COP;
- Previous
short term underwriting experience (preferred);
- Must
be detail and quality orientated.
- Computer
literacy and good numeric skills are essential;
- Excellent
customer service and problem solving skills;
- High
energy levels and a team player ;
- Ability
to work under pressure;
- Ability
to work independently and take initiative; and
- Excellent communicator with a passion for customer service and
relationship building.
Job Specification...
- End-to-end negotiation and settlement of claims pre-litigation;
- Continuous engagement with brokers and clients re the status and
progress of claims;
- Processing of claims payments;
- Quality service delivery to ensure customer satisfaction in line
with quality and performance standards;
- Build positive customer relations and solve or escalate customer
queries and complaints;
- Contribute to the service culture which builds rewarding
relationships;
- Identify and report on Claims process issues to minimize fraud;
- Collaborate and work with the Claims team to deliver required
service levels.
- Builds and maintains relationships with Brokers;
- Accepts and lives the company values;
- Accountable for service delivery through own efforts;
- Makes increased contributions by broadening individual skills;
- Adheres to service and quality standards; and
- Performs quality checks on own work.
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