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Advert Summary

Personal Lines Claims Negotiator | Role Size K | Short-Term Insurance | Windhoek

Job at Old Mutual Namibia

Recruiter : Old Mutual Namibia

REF: 1425/NAMI/RM/Personal Lines Claims Negotiator | Role Size K | Short-Term Insurance | Windhoek/Windhoek/191119

Advert Details

Recruiter: Old Mutual Namibia Updated on: 2019-12-04 05:10:02
Start Date: 2019-11-19 End Date: 2019-12-03
AA/EE: Not Applicable Contract Permanent
Location: Windhoek Available: ASAP
Category: Insurance Offer: Market Related

Introduction...

As one of the leading Insurance & Investment companies in Namibia. Old Mutual (Namibia) Limited takes pride, passion and commitment in continuous development and improvement of its employees. Be part of a high performance culture in the following position: Personal Lines Claims Negotiator.

Minimum Requirements...

  • Namibian Citizenship;
  • Grade 12, more than 25 points;
  • 1- 2 Years' experience in personal negotiating field;
  • Relevant short term insurance qualification will be an added advantages e.g. COP;
  • Previous short term underwriting experience (preferred);
  • Must be detail and quality orientated.
  • Computer literacy and good numeric skills are essential;
  • Excellent customer service and problem solving skills;
  • High energy levels and a team player ;
  • Ability to work under pressure;
  • Ability to work independently and take initiative; and
  •  Excellent communicator with a passion for customer service and relationship building.

Job Specification...

  • End-to-end negotiation and settlement of claims pre-litigation;
  • Continuous engagement with brokers and clients re the status and progress of claims;
  • Processing of claims payments;
  • Quality service delivery to ensure customer satisfaction in line with quality and performance standards;
  • Build positive customer relations and solve or escalate customer queries and complaints;
  • Contribute to the service culture which builds rewarding relationships;
  • Identify and report on Claims process issues to minimize fraud;
  • Collaborate and work with the Claims team to deliver required service levels.
  • Builds and maintains relationships with Brokers;
  • Accepts and lives the company values;
  • Accountable for service delivery through own efforts;
  • Makes increased contributions by broadening individual skills;
  • Adheres to service and quality standards; and
  • Performs quality checks on own work.

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